Customer review | Nokia Customer Care
If you are planning to buy a new Nokia mobile, think twice, for if the mobile doesn't work fine, there might be no help available at hand.
Such is the plight of Nokia Customer Care Center (at least here in Bangalore), if you go to the Nokia Customer center (Koramangala one), you'll have to stay at least for 3-4 hours before somebody attends to you. And that too, if you are lucky enough to know the registration procedure, because except for the grieved customers, there's no body to tell you the registration procedure even if you keep asking the people who seem to be in charge of the operations there.
It seemed too odd for a Co. like Nokia (I've had at least 7-8 different models of Nokia phones and have never ever tried any other brand) to have their customer care in such a pathetic shape. When you enter inside, you'll get the feeling of a Railway station and people waiting for their train to arrive for eternity (and the delay shows on the faces of disgruntled customers). There is probably no place on earth which is perfect, but it's all about the damage control that matters. You might have pushed wrong things into production, but it's the responsiveness with which you roll it back and push correct things is what matters.
But not the case in India though, it's all about sales and nothing about after sales. No doubt wherever you are in India, I believe it would not take you more than a few minutes to purchase a brand new Nokia Phone because they seem to be everywhere. But if it takes you 3-4 hours of sitting in Nokia customer care center just to register your complaint you'd definitely feel duped for the premium they charge on their phones. This is what I label as cheating the customer. First you sell him a thing that's not working fine, then you take a hell of a time (remember time is money again) to register his complaint. It can't get any worse than this.
Assume you've bought a brand new Nokia phone and it developed some issue. You go to Customer care center and wait for about 3 hours to register a complaint and they do not decide to fix it citing blah blah reasons, what will happen to you? Won't you feel cheated? Well in my case I waited for 2 hours and when the wait didn't seem to get over, I got up and left the place. In those 2 hours that I wasted over there, I realized that it's just not Indian corporates who take service to the customer lethargically but even the foreign corporates (that too trusted ones like Nokia) take their customers for a ride. Thank god last time my phone developed a problem I didn't go to them and am still living with it. I think time's here again to live with another problem that my phone developed. Time has also come for me to switch my loyalities as well.
I do not know whether this one relates to Bangalore, India or perhaps all the places where Nokia (the giant mobile manufacturing firm) has its operations.
